Q.1: Where is your company located? How can I visit there?
A: Our factory is located in Dongguan City, Guanddon Province, China. Welcome to visit us.
Q.2: What can you buy from us?
A: Mountain Bike, Road Bike, Gravel Bike, Electric Bike, Folding Ebike, Dual Motor Electric Bike, Fat tire Electric Bike.
Q.3: Why should you buy from us?
A: We have 10 years manufacturing experience, customers no worry about the quality of each bicycle delivered.
Q.4: How can we guarantee the quality?
A: Our QC seriously fulfiled into every stage:
Pre-production: All components are inspected upon arrival.
During Production: Assembly online checks and functional tests are conducted.
Pre-shipment: A comprehensive final Inspection is performed against agreed specifications.
Q.5: What is the period of warranty?
A: 1 Year limited warranty upon purchase.
Q.6: What is your terms of payment?
A: T/T, 40% Deposit, Balance before shipment.
Q.7: What's your MOQ?
A: Our MOQ is 50 bikes.
Q.8: Can I mix different models in one container?
A: Yes. Different models can be mixed in one container.
Q.9: Can I get sample and how long will it take?
A: Yes, we welcome you to order the samples to check the quality before mass order, but customer need to pay for the sample and freight. Sample time usually takes about 7-20 days after receiving the payment, please consult the sales person for exact time.
Q.10: How long is the lead time?
A: It will take about 25-40 days to finish an order. But the exact lead time is according to actual situation.
Q.11: Can I have my own customized product?
A: Yes, we accept both OEM and ODM orders, we can make the bicycle according to customer's specification, color combination and logo/design, style, as per required.
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